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Info about shipping and returns

HOW TO SHOP

We hope that shopping with us online is as easy and enjoyable. Our virtual shop space is designed with your convenience in mind, so we have included filters which enable you to shop by category.

When you are ready to place your order, you can either use our guest checkout where no registration is required, or you can create a password-protected account where we will save your name and billing address for the next time you visit. If you would like to change your details at any time, you can do this in the ‘My Account’ section, which is also the home where you can track the status of your orders in ‘Order History’.

Change of existing order

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact the Marzia Genesi Customer Service team as soon as possible, who will be happy to help you.

If your order has already been despatched from our warehouse before you can cancel or change it, simply return it to us for a refund when you receive it and place a new order.

Cookies

A cookie is a small text file sent from a website and stored locally on the visitor’s hard drive, in this case, your computer. We use cookies to save information such as the country you selected during your first visit and if you choose for your log in details to be remembered for future visits. This means that you don’t have to select your country or re-type your username and password every time you visit us from your personal computer. The cookie also tells us whether you have visited our website before and which of our pages you have browsed. We never use cookies to store personal information about you (such as card number, address or what you buy). Cookies are only used to enhance your browsing experience or to enable us to track the number of visitors to different pages.

Your browser

Marzia Genesi Online is designed to work best with the latest versions of Internet Explorer, Firefox, Chrome and Safari.

SECURE PAYMENT

We accept online card payment with MasterCard, VISA, Paypal.

We will only take payment from your credit/debit card or Paypal account when your order has been dispatched. The currency used is Euro (€). All prices and product information on the Marzia Genesi Online shop are subject to change

Please note we only accept cards issued in the countries that Marzia Genesi Online ships to, as well as Norway, Luxembourg and Switzerland.

For further information about Paypal or to create a Paypal account please visit paypal.com

Security

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY INFORMATIONS

ITALY

We offer Standard Delivery to Italy, delivery is 10 €.
You’ll receive a tracking number once your order leaves our distribution centre for use on our courier website.
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days after placing your order.
Working days do not include weekends or public holidays.

EUROPE

We offer Standard Delivery to Europe countries, delivery is 15 €.
You’ll receive a tracking number once your order leaves our distribution centre for use on our courier website.
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 4 to 6 working days after placing your order.
Working days do not include weekends or public holidays.

Extra EU

We offer International shipping with Courier, delivery is 25€.
You’ll receive a tracking number once your order leaves our distribution centre for use on our courier website.
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 to 7 working days after placing your order.
Working days do not include weekends or public holidays.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including  IT VAT.
These charges are the responsibility of our customer and have to be paid on delivery of your order.
Please contact your local customs office for more information.

RETURN OR EXCHANGE

You can return any item for a refund within 14 days starting from the day you received your order by sending a mail to info@marziagenesi.com .
Any items received after 28 days will have to be refused.
Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.
Returns hand carried to the warehouse will not be accepted due to security reasons.
Refunds will be made via the original method of payment.
Returns will be processed within 48 hours, this may vary during busy periods.
Allow 5- 10 working days for refunds to appear in your account.

Marzia Genesi - Ozma s.r.l. - Via A. Brofferio, 6 - 00195 Rome - Italy - C.F./P.IVA 08669751003